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General Selling Conditions

Last updated: June 9, 2025

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IntroductionOrder ProcessPrices & PaymentShipping & DeliveryReturns & RefundsWarrantyProduct AvailabilityCustomer ServiceForce MajeureApplicable LawModificationsContact Us
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1. Introduction

These General Selling Conditions govern all sales of products by Papritech ("we", "our", "us") to customers ("you", "your") through our website at papritech.com and any related applications.

By placing an order with us, you acknowledge that you have read, understood, and agree to be bound by these General Selling Conditions. If you do not agree with these conditions, please do not place an order with us.

These General Selling Conditions should be read alongside, and are in addition to, our Terms and Conditions and Privacy Policy.

2. Order Process

The following outlines our order process from start to finish:

Step 1: Product Selection

Browse our products and add your desired items to your shopping cart. You can review and modify your cart at any time before checkout.

Step 2: Checkout & Payment

Proceed to checkout, enter your shipping information, and select your preferred payment method. Review your order before confirming.

Step 3: Order Confirmation

Once your order is placed, you will receive an order confirmation email with your order details and tracking information.

Step 4: Shipping & Delivery

Your order will be processed and shipped within 1-2 business days. You will receive shipping updates via email.

An order is considered accepted by us only when we send you an order confirmation email. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.

3. Prices & Payment

3.1 Prices

All prices displayed on our website are in US Dollars (USD) unless otherwise specified. Prices include all applicable taxes but exclude shipping costs, which are calculated and displayed separately during the checkout process.

We reserve the right to change prices at any time without prior notice. However, any price changes will not affect orders for which you have already received an order confirmation email.

3.2 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal

Your payment information is processed securely through our payment service providers. We do not store your complete credit card information on our servers.

3.3 Payment Processing

Your payment will be processed immediately upon placing your order. If your payment is declined, your order will not be processed, and you will be notified via email.

For security reasons, we may verify your payment information and shipping address before processing your order. This may result in a slight delay in processing your order.

4. Shipping & Delivery

4.1 Shipping Methods

We offer the following shipping methods:

  • Standard Shipping: Free worldwide shipping via postal service (delivery time: 7-14 business days)
  • Express Shipping: Available for an additional fee (delivery time: 3-5 business days)

Shipping times are estimates and are not guaranteed. Delivery times may vary depending on your location, customs clearance procedures, and other factors beyond our control.

4.2 Order Processing

Orders are typically processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been shipped.

4.3 International Shipping

For international orders, please note that:

  • You may be subject to import duties, taxes, and customs clearance fees, which are your responsibility and are not included in the purchase price.
  • Customs clearance procedures may cause delays in delivery.
  • We are not responsible for any customs-related issues or delays.

4.4 Delivery

We are not responsible for delays in delivery due to incorrect or incomplete shipping information provided by you. Please ensure that your shipping address is complete and accurate before placing your order.

If your package is returned to us due to an incorrect address or failure to collect, you will be responsible for any additional shipping costs incurred for redelivery.

5. Returns & Refunds

5.1 Return Policy

We offer a 15-day money-back guarantee on all our products. If you are not satisfied with your purchase, you may return it within 15 days of receipt for a full refund of the purchase price (excluding shipping costs).

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase

5.2 Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service team at contact@papritech.com with your order number and reason for return.
  2. We will provide you with a return shipping address and further instructions.
  3. Ship the item back to us using a trackable shipping method.
  4. Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
  5. If approved, your refund will be processed within 10 business days to your original payment method.

5.3 Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in cases where the product is defective or damaged upon receipt.

5.4 Non-Returnable Items

The following items cannot be returned:

  • Products that have been used or show signs of use
  • Products with damaged or missing packaging
  • Products that have been personalized or customized for you
  • Digital products or software that has been downloaded or activated

5.5 Defective or Damaged Products

If you receive a defective or damaged product, please contact our customer service team within 48 hours of receipt. We will provide instructions for returning the product and will cover the return shipping costs in such cases.

6. Warranty

6.1 Warranty Coverage

All Papritech products come with a 1-year limited warranty against manufacturing defects. This warranty covers defects in materials and workmanship under normal use during the warranty period.

The warranty period begins on the date of original purchase and lasts for 1 year. During the warranty period, we will repair or replace, at no charge, products or parts that prove defective due to improper material or workmanship, under normal use and maintenance.

6.2 Warranty Exclusions

This warranty does not cover:

  • Damage resulting from improper use, accidents, or modifications
  • Damage resulting from improper maintenance or repairs performed by unauthorized persons
  • Normal wear and tear
  • Cosmetic damage that does not affect functionality
  • Damage caused by natural disasters or events beyond our control
  • Products with altered or removed serial numbers

6.3 Warranty Claims

To make a warranty claim, please contact our customer service team at support@papritech.com with your order number, a description of the issue, and photos or videos demonstrating the defect if possible.

We will provide instructions for returning the product for inspection. If the warranty claim is approved, we will repair or replace the product at our discretion and cover the return shipping costs.

6.4 Warranty Limitations

This warranty is valid only for the original purchaser and is not transferable. Proof of purchase is required for all warranty claims.

This warranty gives you specific legal rights, and you may also have other rights which vary from country to country. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

7. Product Availability

All products displayed on our website are subject to availability. We make every effort to maintain accurate inventory information, but there may be instances where a product is out of stock or discontinued after you place your order.

In such cases, we will notify you as soon as possible and offer you the following options:

  • Wait for the product to become available (if applicable)
  • Replace the product with a similar item
  • Cancel your order and receive a full refund

We reserve the right to discontinue any product at any time without prior notice.

8. Customer Service

Our customer service team is available to assist you with any questions, concerns, or issues related to your order or our products.

You can contact our customer service team:

  • By email: support@papritech.com
  • Through our contact form: Contact Page

We strive to respond to all inquiries within 24-48 hours during business days.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these General Selling Conditions if such delay or failure is due to causes beyond our reasonable control, including but not limited to natural disasters, acts of government, labor disputes, power failures, or internet disruptions.

In such cases, we will notify you as soon as possible and take reasonable steps to minimize the impact on you.

10. Applicable Law

These General Selling Conditions shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law provisions.

Any disputes arising from or related to these General Selling Conditions shall be subject to the exclusive jurisdiction of the courts of France.

If any provision of these General Selling Conditions is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

11. Modifications

We reserve the right to modify these General Selling Conditions at any time without prior notice. The modified conditions will be effective immediately upon posting on our website.

Your continued use of our website and services after any modifications indicates your acceptance of the modified General Selling Conditions.

We recommend that you review these General Selling Conditions periodically to stay informed of any changes.

12. Contact Us

If you have any questions about these General Selling Conditions, please contact us:

  • By email: legal@papritech.com
  • By visiting this page on our website: Contact Page

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Founded in 2021 by a group of musicians, sound designers, engineers and researchers to empower the music industry around the world.

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