Last updated: June 12, 2025
At Papritech, we're committed to delivering our innovative musical devices to musicians worldwide. We offer the following shipping options to ensure you receive your products in a timeframe that suits your needs:
Our standard shipping option is completely free to all destinations worldwide and is delivered via postal service.
For faster delivery, we offer express shipping via UPS with additional fees based on your location.
Delivery times vary depending on your location and the shipping method selected. The following are estimated delivery timeframes after your order has been processed and shipped:
| Region | Standard Shipping (Post) | Express Shipping (UPS) |
|---|---|---|
| United Kingdom | 2 working days | 1 day |
| United States & Canada | 5-7 working days | 3-4 working days |
| European Countries | 8-10 working days | 3-4 working days |
| Rest of World | 15 working days | 6-8 working days |
Note: These timeframes are estimates and not guaranteed. Delivery times may be affected by factors outside our control, including customs processing, local postal service delays, weather conditions, and public holidays.
We're pleased to offer free standard shipping on all orders worldwide, regardless of order value. For customers who prefer faster delivery, our express shipping option via UPS is available at an additional cost.
Cost: FREE for all destinations worldwide
Express shipping costs vary based on your location:
| Region | Express Shipping Cost |
|---|---|
| United Kingdom | £10 ($10 USD) |
| United States & Canada | $20 USD |
| European Countries | $20 USD |
| Rest of World | $38 USD |
Express shipping costs will be calculated and displayed during checkout based on your shipping address.
We provide tracking information for all shipments where available:
Once your order has been shipped, you will receive an email with tracking information and instructions on how to track your package. You can also view tracking information by logging into your account on our website and viewing your order history.
If you have any questions about tracking your order, please contact our customer service team.
We ship to almost every country in the world. However, there may be some restrictions based on local regulations or shipping limitations. If we are unable to ship to your location, you will be notified during the checkout process.
For international orders:
We recommend checking your country's import regulations before placing an order to ensure our products can be imported without issues.
For international shipments, please be aware that:
While we strive to ship to as many countries as possible, there are some limitations:
If you have questions about shipping to your specific location, please contact our customer service team before placing your order.
In the rare event that you experience issues with your delivery, please follow these steps:
For any delivery issues, please contact our customer service team with your order number and details of the issue. We will work with you to resolve the situation as quickly as possible.
If you have any questions about our shipping policy or need assistance with a specific order, please don't hesitate to contact us:
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (GMT).
Unfortunately, once an order has been placed, we cannot change the shipping method. If you need to change your shipping method, please contact our customer service team as soon as possible. If your order has not yet been processed, we may be able to cancel your original order so you can place a new one with your preferred shipping method.
Yes, we do ship to APO/FPO addresses using standard shipping only. Please note that delivery to these addresses may take longer than our standard delivery estimates, and tracking information may be limited once the package enters the military postal system.
For standard shipping, the delivery procedure depends on your local postal service. In most cases, they will leave the package if it's safe to do so or leave a notice for you to collect it from a local post office.
For UPS express shipments, if you're not available to sign for your package, the courier will typically leave a notice and attempt delivery again on the next business day. After three delivery attempts, the package may be held at a local UPS facility for pickup.
We currently don't offer the option to select a specific delivery date. If you need your order by a certain date, we recommend choosing express shipping and placing your order with sufficient lead time. If you have special delivery requirements, please contact our customer service team before placing your order, and we'll do our best to accommodate your needs.
Standard shipping remains free regardless of how many items you order. For express shipping, the cost is based on your location and not the number of items or weight of your order. This means you can add multiple items to your order without increasing the shipping cost.