Privacy Policy

1. Introduction

Papritech ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website papritech.com (the "Site") or use our services.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

This Privacy Policy applies to information we collect:

• On our Site
• In email, text, and other electronic messages between you and our Site
• Through mobile and desktop applications you download from our Site
• When you interact with our advertising and applications on third-party websites and services

2. Information Collection

We collect several types of information from and about users of our Site, including:

2.1 Information You Provide to Us

We collect information that you provide directly to us, including:

• Account Information: When you create an account, we collect your name, email address, password, and other information you choose to provide.
• Order Information: When you place an order, we collect your name, billing address, shipping address, payment information, and contact details.
• Communication Information: When you contact us, we collect the content of your messages, any attachments you send, and other information you provide.
• Survey Information: When you participate in surveys or promotions, we collect your responses and contact information.

2.2 Information We Collect Automatically

When you visit our Site, we automatically collect certain information about your device and usage, including:

• Device Information: We collect information about the device you use to access our Site, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Log Information: We collect log information when you use our Site, including the type of browser you use, access times, pages viewed, and your IP address.
• Location Information: We may collect information about your approximate location as determined by your IP address.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. See our Cookies section for more details.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business Partners: We may receive information about you from our business partners, such as when you access our Site through a partner link.
• Service Providers: We may receive information from service providers who help us with various aspects of our business, such as payment processors and shipping companies.
• Social Media Platforms: If you choose to connect your social media account to our Site, we may receive information about you from the social media platform.

3. Information Use

We use the information we collect for various purposes, including:

• Providing Services: To provide and maintain our Site and services, process transactions, and send related information, including confirmations and invoices.
• Customer Service: To respond to your inquiries, comments, or questions, and provide customer support.
• Improving Services: To improve our Site, products, and services, and develop new products and services.
• Marketing: To send promotional communications, such as providing you with information about products, services, and events that may be of interest to you.
• Security: To protect our Site, prevent fraud, and ensure the security of our users and systems.
• Legal Compliance: To comply with legal obligations and resolve any disputes.

The following table provides a summary of how we use your personal information:

4. Information Sharing

We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose information to protect the rights, property, or safety of Papritech, our users, or others.
• With Your Consent: We may share information with third parties when you consent to such sharing.

We do not sell your personal information to third parties.

5. Cookies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: These cookies are necessary for the Site to function properly and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site. They help us to know which pages are the most and least popular and see how visitors move around the Site.
• Functional Cookies: These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Targeting Cookies: These cookies may be set through our Site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites.

5.2 Cookie Management

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.

For more information about cookies and how to manage them, visit www.allaboutcookies.org.

6. Data Security

We have implemented appropriate technical and organizational measures to protect the security of your personal information. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

Our security measures include:

• Encryption of sensitive information, such as payment details
• Secure Socket Layer (SSL) technology to protect data transmission
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Regular monitoring for suspicious activities

While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us at contact@papritech.com.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

In general, we keep your personal information for the following time periods:

• Account Information: As long as your account is active, plus a reasonable period thereafter for legal or business purposes.
• Order Information: For the duration required by applicable tax and commercial regulations, typically 7-10 years.
• Communication Information: For as long as necessary to respond to your inquiries and maintain a record of our communications.
• Usage Information: Typically for 26 months, after which it is aggregated or anonymized.

If you request deletion of your personal information, we will delete or anonymize your information in accordance with our data retention policy and applicable laws.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You have the right to request copies of your personal information.
• Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Object: You have the right to object to our processing of your personal information, under certain conditions.
• Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

8.1 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@papritech.com. We will respond to your request within 30 days.

Please note that these rights may be limited in some circumstances, such as where providing the information would reveal personal information about another person or where we are legally prevented from disclosing such information.

8.2 Marketing Communications

You can opt out of receiving marketing communications from us at any time by:

• Clicking the "unsubscribe" link in any marketing email we send you
• Contacting us at privacy@papritech.com
• Updating your preferences in your account settings

Please note that even if you opt out of receiving marketing communications, we may still send you non-promotional communications, such as those about your account, orders, or our ongoing business relations.

9. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at privacy@papritech.com, and we will take steps to remove that information from our servers.

10. International Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Specifically, our servers are located in the European Union, and our service providers and partners operate around the world. This means that when we collect your personal information, we may process it in any of these countries.

However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Policy. These include implementing the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and third-party service providers, which require all such recipients to protect personal information that they process from the EEA in accordance with European data protection laws.

11. Policy Changes

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last updated date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our Site.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: privacy@papritech.com
• By visiting this page on our website: Contact Page

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this Privacy Policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPO at dpo@papritech.com.

EU Representative

For individuals in the EU, we have appointed a representative in the EU who can be contacted at eu-rep@papritech.com.